Purpose of This Privacy Policy
This website provides general educational and informational content related to health and wellness. This Privacy Policy describes how personal information is collected, used, and protected when users interact with the website.
1. Educational Purpose and Scope
Spectrum Care Hub LLC provides medical education content for informational purposes only and is not a healthcare provider or covered entity under HIPAA in most contexts. However, we treat your information with care and strive to follow reasonable privacy and security practices consistent with applicable federal and state laws.
This Policy applies to information collected through:
• The Site and its pages;
• Subscription and payment forms;
• Course platforms, email sign ups, or contact forms integrated with the Site.
2. Information We Collect
2.1 Information You Provide Voluntarily
We may collect information you choose to provide, including:
• Contact information (e.g., name, email address, mailing address, phone number).
• Account and login information (e.g., username, password).
• Subscription and billing information (e.g., payment method data processed by our payment processor, billing address).
• Communications (e.g., messages sent via contact forms, support requests, feedback, survey responses).
• Optional profile information related to your interests (e.g., whether you are a parent/caregiver, general areas of interest in autism, PANS/PANDAS, or biomedical education).
You should not submit personally identifiable health information about your child or detailed medical records through the Site. If you choose to share such information in any form, you do so at your own risk.
2.2 Information Collected Automatically and Via Third Party Tools
When you use the Site, we may automatically collect:
• Device and usage data (e.g., IP address, browser type, operating system, referring URLs, pages viewed, access times).
• Cookies and similar technologies (e.g., session cookies, preference cookies, analytics cookies) to help us understand how the Site is used and improve it.
In addition, we may use certain third party tools and services that help us de anonymize visitors, including users who do not sign up for a free or paid membership/subscription, in order to better understand our audience and to market to prospective users.
UberMarketing Services LLC Disclosure: We may use the data collected by UberMarketing Services LLC to obtain personal information about you and use this data for marketing to you. For more information about UberMarketing Services LLC's data use and collection policies and practices and your opt out rights, please review the UberMarketing Services LLC's Privacy Policy located at https://naturallead.com/privacy-policy/.
Your use of the Site constitutes your acknowledgment of and consent to such data collection and use to the extent permitted by applicable law.
3. How We Use Your Information
We may use personal and usage information for purposes including:
• Providing, operating, and maintaining the Site and its features.
• Managing your account, subscriptions, and access to free and paid content.
• Processing payments and preventing fraudulent transactions.
• Sending marketing emails, updates, membership information, newsletters, educational content, or promotional information you opt into. Every email will contain a clear "unsubscribe" link allowing you to opt out of future marketing communications at any time.
• Analyzing Site usage and performance to improve content, navigation, and user experience.
• Enforcing our Terms of Use and protecting the rights, property, or safety of Spectrum Care Hub LLC, our users, or others.
• Complying with legal obligations or responding to lawful requests by public authorities, if required.
We do not use your information to provide individualized medical advice or treatment recommendations.
4. Legal Bases for Processing (If Applicable)
Where required by applicable data protection laws (e.g., certain state or international laws), we rely on one or more of the following legal bases:
• Your consent (e.g., for newsletters or optional subscriptions).
• Performance of a contract (e.g., processing subscriptions you purchase).
• Legitimate interests (e.g., improving the Site, preventing fraud, ensuring security).
• Compliance with legal obligations.
5. How We Share Your Information
We may share your information in limited circumstances, including:
• Service Providers: With trusted third party vendors who perform services on our behalf (e.g., payment processors, hosting providers, email service platforms, analytics providers, UberMarketing Services LLC), subject to appropriate confidentiality and data protection obligations.
• Legal Requirements: When required by law, regulation, court order, or governmental request, or to protect our legal rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to continuity of privacy protections and applicable law.
We do not sell your personal information for monetary consideration. If applicable law defines “sale” more broadly, we will comply with any required notices or opt out mechanisms.
State-Specific Privacy Rights Notice: California, Colorado, Connecticut, Utah, and Virginia residents have additional rights under state privacy laws:
• California (CCPA/CPRA): https://oag.ca.gov/privacy/ccpa
• Colorado (CPA): https://coag.gov/colorado-privacy-act/
• Connecticut (CTDPA): https://portal.ct.gov/AG/Sections/Privacy/Connecticut-Data-Privacy-Act
• Utah (UCPA): https://le.utah.gov/~2022/bills/static/SB0227.html
• Virginia (VCDPA): https://law.lis.virginia.gov/vacode/title59.1/chapter44/
6. Data Security; Errors and Omissions
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. However, no system can be completely secure, and we cannot guarantee absolute security of information transmitted or stored electronically. You are responsible for protecting your account credentials and for all activities under your account.
While we strive to maintain accurate and up to date records, errors or omissions in data or content may occur, and we do not accept liability for damages arising from such errors or omissions, except to the extent required by applicable law. You should promptly notify us if you believe any information we hold about you is inaccurate or incomplete so it can be reviewed and corrected where appropriate.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
• Provide the Site and services;
• Maintain your subscriptions and account;
• Comply with legal obligations;
• Resolve disputes and enforce agreements.
When information is no longer needed for these purposes, it may be anonymized or securely deleted, subject to applicable legal requirements.
8. Your Choices and Rights
Depending on your jurisdiction and applicable laws, you may have certain rights regarding your personal information, such as:
• Accessing the personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of certain information, subject to legal and contractual limits.
• Opting out of marketing emails or newsletters by using the “unsubscribe” link or contacting us.
• Restricting or objecting to certain processing activities, where applicable.
To exercise any rights available to you under applicable law, please contact us at the email address provided below. We may need to verify your identity before responding to your request.
9. Children’s Privacy
The Site is intended for use by adults and caregivers. It is not directed to children under the age of 13 (or other age as defined by applicable child privacy laws). We do not knowingly collect personal information directly from children under 13. If you believe we have inadvertently collected such information, please contact us so we can take appropriate steps to delete it, as required by law.
10. International Users
If you access the Site from outside the United States, your information may be transferred to, stored, and processed in the United States. By using the Site, you consent to such transfers, subject to applicable data protection laws. We take reasonable steps to ensure appropriate protections for cross border data transfers where required.
11. Third Party Links
The Site may contain links to third party websites or services that are not owned or controlled by Spectrum Care Hub LLC. This Privacy Policy does not apply to those third party sites, and we are not responsible for their content, privacy practices, or policies. You should review the privacy policies of those third parties before providing any information.
12. No Medical Records or HIPAA Covered Services
Spectrum Care Hub LLC does not operate as a medical provider, clinic, or telehealth service through the Site and does not intend to create or maintain protected health information (PHI) in the sense defined under HIPAA, except in circumstances where applicable law may nonetheless treat certain data as health related. You should not submit detailed medical records or PHI via the Site. Any educational materials about autism, PANS/PANDAS, or related topics are general and not tied to your specific medical records.
13. Changes to This Privacy Policy
We may update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated Effective Date. Your continued use of the Site after posting changes signifies your acceptance of the updated Policy.
14. Contact Information
If you have questions about these Terms or this Privacy Policy, or wish to exercise any applicable privacy rights, please contact us at:
Email: privacy@spectrumcarehub.com
Mailing Address: [Insert Business Address When Available]
Contact Form: spectrumcarehub.com/contact-us